Communication and  Expectation 

Expectations – reality = Disappointment. 

Yet, for many of us, despite this, our hearts remain resilient and full, continuing to hope for the best and then expect the best in others, even if logic tells us we shouldn’t. 

I’ve told myself for years to expect nothing or expect less. But expectations come standard with a giver’s heart and seemingly impossibly to let go of as an eternal optimist. 

It’s not that you want to always expect something back if you have given to others, on a petty level. It’s that you expect the best in others and hope they care for you as much as you do for them and that you will be wowed buy their ability to “get you.” 

That one day, someone will sort-of just read your mind and come through for you. Yes, hope and expectations go together. They go together more than hope and denial, as I’ve heard the phrase many a time. 

Having expectations does not have to be bad. It does not mean you are ignoring or denying an alternate truth. It means you have standards and a threshold one must meet to show you they are present and listening to your needs. 

The problem with expectations is when you take someone’s failure to live up to that expectation on a personal level. When you feel so let down that you internalize their reasoning for falling short, as if it was done intentionally in order to hurt you. 
Expectations may always be a red-alert zone for likely disappointment, but it can be helped and improved ten-fold if you learn to open up and begin feeling more comfortable with communicating your expectations with others. 

A main reason others cannot meet your expectations is because they do not know what you expect of them. 

Another reason in some cases is that they literally cannot meet or achieve it. But usually it is the fore mentioned; they do not know or do not remember. 

This is true for marriage and relationships as well as in business. If a person has failed to share what he/she expects and hopes for, then it really is a long shot in the dark whether or not the other person is able to meet it. 

Imagine how much better it would be if a customer told the sales person what they expected and hoped for in the sales process, enabling the sales person to strive to meet and exceed those needs, thus, making certain to close the sale. 

Imagine if your partner told you exactly what would make them feel happy or appreciated. Perhaps it is significantly less than you would  have thought and you could simply fulfill their expectations above and beyond quite easily. 

Imagine if you could make your friends feel supported, loved and cared for, just by communicating and asking what it is that they need from you this week or month. 

But we fail to ask often enough, if at all. We fail to share and communicate honestly with others close to us and suffer from feeling misunderstood or disappointed. 

I do believe in the equation of expectation – reality = disappointment, and there may be many times where this continues to happen. But it does not have to happen as often as it does. It does not have to plague your friendship, relationship or transaction. We can do better, together, if you’re willing to give open communication a try. 

The biggest issue remains that communication is a two-way street. Both parties need to be able to communicate outward and receive. If you are bold enough to share your hopes with another and they are not listening, we are back to square one. 

So what can you do? Help get this message out. Share this blog with those you love and with those people you wish to have a stronger relationship with, free of disappointment, resentment and miscommunication. 

Tell your spouse or partner or friend what’s in your heart and what you need for them to do. 
***Remember, however, that happiness is an inside job and nobody should be responsible for keeping you happy as a whole. You have to set proper expectations with yourself as well. That’s step one. But it IS also okay to have expectations in your life and to expect from others, just don’t make them guess what the expectation is at the same time.

Thought? Feel free to share your feelings on this topic in the comments! 

Written by Katya J.

Buzzword Consulting 

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Invite The Power of Yes Back Into Your Life

By Katya Juliet

Did you know?

According to the research cited in the book What To Say When You Talk To Yourself, by Dr. Shad Helmstetter, the average person – living in a reasonably positive home – has been told “no” an average of 148,000 times or more by the time they turn 18 years old.

Dr. Helmstetter refers to this as our initial “negative programming” and it contributes to how we learn to talk to ourselves throughout the course of our lives.

While that number may be higher or lower for some, it is an overwhelming amount to hear. Especially when the number of “yes” or “yes you can’s” that we hear over the same amount of time are only clocking in within the several hundred range.

Clearly, there is a tremendous imbalance at play and one that can only begin to be reconciled with conscious, positive, productive self-talk and affirmations.

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Have you ever considered how much more you could have accomplished had you been fueled with extra “yes, you can do it” and “I believe in you” statements from the people you depend on the most?

How much more confident might we be with the opposite ratio of yes’s dominating no’s?

Leading research in behavior and psychology tells us that close to 77% of what we think about is working against us – negative, counterproductive and potentially holding us back from many of the things we wish to accomplish in our daily lives.

On top of self-talk, our relationships can produce similar ratios of negative/positive interaction – thus, continuing this vicious cycle.

Poor communication and negative communication both contribute to the destruction of potentially healthy relationships. According to the text on “Ending Relationships” within the book Close Encounters, relationships can breakdown when they fall victim to the following bad habits: speaking too much, using low-quality communication, negative talk tracks or words and communication that centers around only one of the two individuals involved.

Close Encounters also highlights something in interpersonal communication called The Four Horseman of the Apocalypse, which details the methods or patterns within relationships of destruction and conflict. Avoiding these communication pitfalls, as well as simply becoming aware of them in the first place, can significantly help your chances of resolving issues within your relationships. The following lists the four horseman, in order, from initial conflict to most severe.

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The Four Horsemen of the Apocalypses:

  1. Complaining/Criticizing. Example: “You are so rude! So need to be quiet in the morning so I can sleep!”
  2. Contempt/Disgust. Example: “Don’t be ridiculous! I was hardly making any noise. You’re just being overly sensitive.”
  3. Defensiveness. Example: “You don’t care about me at all. I’m not ridiculous, you are. No one should have to put up with this.
  4. Stonewalling. Example: “I don’t want to talk about this anymore. It’s a no-win situation. Leave me alone.”

As you can see, it starts with complaining and criticizing and can be a very slippery slope from there. The examples above give you a flavor of what they may look like within an interpersonal conflict, however, in many cases, the conversations can be a lot worse that those – people say some pretty mean and hurtful things to one another, without even being aware of it.

Note, that even when there is a struggle with negative communication within a given relationship, the fact that they are still engaging in communication is actually a good sign. When a relationship defaults to stonewalling or avoidance, generally, there is an end in sight.

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In one of my classes at UC Davis, I recall discussing that it can take as many as 20 positives or compliments to offset just 1 or 2 negatives or criticisms. In my personal opinion, its probably not worth criticizing someone in the first place if only you knew how much work it would take to make up for it with your partner later -psychologically and emotionally.

Take a moment to reflect on how you interact with others in your close relationships. Are you guilty of using any of these communication conflict patterns? If so, the good news is – you can stop! And, if it is your partner doing most of the criticizing, you can still control your own reactions and responses.

So, how to we reprogram ourselves and invite the power of yes back into our lives?

It starts with attempting to turn the negative “default” programming within our minds to a more positive programming. Positive self-talk, daily affirmations and simply saying and repeating the word YES is a great beginning.

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Next, try to find ways to incorporate more positive messages into your personal environment. I absolutely love the artwork and pillows from Kate Daisy’s Etsy Store. Order a few of these and place in conspicuous spots around your home.

If you are on a budget, you could also try to make your own or even save one of these online images as a screen saver on your mobile phone or computer right now. (Free and only takes a few seconds!)

Another idea is to listen to positive music or love songs with the conscious thought that those lyrics are about YOU. Similarly, avoid negative or degrading music and lyrics that may be furthering the negative programming on a subconscious level.

Finally, stick with the basics of using “I statements” in your relationships and with your self-talk. “I feel…” is a better lead than “ You always…” Use more of your Emotional Vocabulary and share how you feel before blaming another person.

Last but not least – treat yourself with kindness, just as you would a dear friend. When you hear yourself use negative and hurtful words about yourself, slow down and make a conscious effort to stop. Seek more constructive ways of coping with the situation or simply default to a big, hearty “YES YOU CAN!”

The power of yes is within each one of us and this new programming is free! We just need to prioritize the process and start the transition…How about right now?

Thank you for following and sharing iflourish.

blackBLOGO-coral-grey-beigeFor additional support or consulting services, feel free to contact Katya Juliet through her business website, Buzzword-Consulting. Buzzword Consulting offers affordable digital marketing services, communication consulting, copywriting, PR & Social Media Management for small businesses, start-ups, entrepreneurs & non-profit Organizations.

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Colorful Communication: Extending Your Emotional Vocabulary

By Katya Juliet

Last week I shared an introduction on neuroplasticity and how it relates to communication based off the work of Dr. Shad Hemstetter. Today, I wanted to follow-up with something semi-related: why words have the ability to change, help or hurt us so deeply.

You know how the saying goes:

“Sticks and stones will break my bones but words will never hurt me.”

Unfortunately, this is not the case and words we both say and hear can be extremely powerful triggers of emotion that can either help or hurt us in a single moment and repeatedly over time.

Words have been learned and wired in our brain and designed to trigger both emotions and previous experiences. When we hear a certain word or feedback that feels critical or hurtful, our brains reference from knowledge about that word as well as any past experiences we may have had with those words. Words have real world definitions, yes. But more importantly, they have personal meanings and definitions from which we cannot escape.

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From a neurological perspective, if we tend to repeat things back to ourselves over and over on a subconscious level in our brain, we are already feeling the effects of those words hundreds of thousands of times over. Additionally, our understanding of those words may be interpreted differently than intended by the speaker. These are some of the reasons why people begin to argue in relationships. When they misinterpret information exchanged, it could be tone or context related, but many times it can be because that individual receiving the words in feedback form has had a previous experience with those words and decided that they are either positive or negative and reacts accordingly.

Words are also used differently in different cultures. Just as social norms vary, different cultures say things in ways that may feel critical or threatening to another and therefore, it is important to be as clear and precise in pinpointing what you are really trying to say as often as you can.

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The best way to start learning how to communicate with clarity and proper intention is to widen your emotional vocabulary. In general, if you think of words as crayons and communication as art – we are limiting what we can draw by only using a few colors out of our complete crayon box.

For example, when two people in a relationship are arguing, they may use common phrases like “I feel angry, hurt or sad.” But those are actually very broad umbrella words that often don’t even begin to scratch the surface of the emotion you are truly feeling at that moment. If you dig deeper – and use more colors – you realize that you are not actually feeling angry and sad, but rather rejected and afraid.

The more emotional vocabulary words you begin to use, the better you can communicate out with others and receive feedback without feeling the need to respond defensively. By using more of the colors in your crayon box, it can cause you in turn to ask others to also use more of theirs. Together, you may get to the root cause of your issue faster.

The idea is to grow and evolve in your relationships along with your emotional vocabulary and have a better understanding of yourself and feelings along the way. If you can communicate more clearly and more often, you may be able to stop future arguments all together and save relationships from eventual deterioration.

There are many resources available online to improve and extend your emotional vocabulary. To get started, here is one link for an example of how to learn more emotional vocabulary. Begin using them in your relationship discussions for better clarity and faster resolution right away and see if it makes a positive difference for you!

Thank you for following and sharing iflourish!

blackBLOGO-coral-grey-beigeFor additional support or consulting services, feel free to contact Katya Juliet through her business website, Buzzword-Consulting. Buzzword Consulting offers affordable digital marketing services, communication consulting, copywriting, PR & Social Media Management for small businesses, start-ups, entrepreneurs & non-profit Organizations. 

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An Introduction to Neuroplasticity and Communication

By Katya Juliet

Every moment of every day, your brain is changing and it is affecting your mind. Yes, your brain and your mind are two different things.

In my quest to better understand the power of positive vs. negative self-talk and its effect on both our daily life and physical brain, I stumbled upon acclaimed Author and Psychologist Dr. Shad Hemstetter’s two books What To Say When You Talk To Yourself and The Power of Neuroplasticity, both of which are absolutely incredible. I highly recommend them and will be writing, referencing and sharing concepts from them.

“You are creating, at this moment, the person you’re going to become tomorrow, and you are physically wiring that person into your brain.” – Dr. Shad Hemstetter

First off, I want to introduce the concept of Neuroplasticity and how it relates to communication. Neuroplasticity can be defined as: “The brain’s ability to reorganize itself by forming new neural connections throughout life.” More specifically, neural pathways and synapses change in response to the changes going on inside you and around you: behavior changes, the way you think or feel emotion as well as changes in your environment and even damage to your brain are all factors.

When we communicate and receive feedback with other people as well as with ourselves (both consciously and unconsciously) those brain changes are taking place simultaneously. Thus, how we communicate (tone, emotion, volume) and what we communicate (positive or negative) literally changes who we are physically, who we think we are mentally, and therefore, changes how we communicate in the future as well.

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As I mentioned before, our brains and our minds are not one the same. In Chapter 7 of The Power of Neuroplasticity, Dr. Hemstetter breaks down the way it works in four parts using a computer analogy that makes it pretty easy to understand.

Part 1 The Basic Computer: This represents your physical brain.

Part 2 The Software: This represents your neural pathways and circuits we call “programs.”

Part 3 The Computer Operator: This is you – the “you” that you’re aware of. This is your conscious, thinking mind,

Part 4 The Silent Controller: This is your brain on autopilot.

Lastly, your “Subconscious Mind” is your brain’s neurons silently firing. Which leads me to my concluding thought on the introduction of this topic. Ready for my deep-thought moment?

I was watching The Dr. Phil Show one afternoon (Haha, at least I admit it) and it was a show on Bullies and Bullying. In his council to a young woman, he mentioned that what one person may have only said to us one time can actually be repeated to ourselves, by ourselves, hundreds of thousands of times a day! In that moment it registered. How much of what I think I hear is actually being told to me by others and how much of it is me saying or repeating it to myself?

For example, when we argue with someone and say things like “you always say this” or “you always do that” and they adamently say that it’s not true – while we may actually feel that way – could it be possible that they did do or say it one, maybe two times, and because it impacted us so, we then continued to repeat it to ourselves, neurologically and unconsciously, the rest of “all the times”? Wow.

In later blogs, I will share more of Dr. Hemstetter’s work and methods he shares on how to learn to self-talk with more positivity and keep an overall healthier and more optimistic mindset. This topic is very fascinating and helpful to recognize that sometimes the way we self-talk and communicate may be making our own lives better or most likely, more challenging, and certainly causing impactful change to occur within our brains 24/7/365.

What are your thoughts on Neuroplasticity? Are you interested in learning more?

blackBLOGO-coral-grey-beigeFor additional support or consulting services, feel free to contact Katya Juliet through her business website, Buzzword-Consulting. Buzzword Consulting offers affordable digital marketing services, communication consulting, copywriting, PR & Social Media Management for small businesses, start-ups, entrepreneurs & non-profit Organizations. 

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